James Downey’s CRM Blog
Thoughts on the technology and business of CRM

About

James Downey 

I'm a senior consultant in Dell Services where I partner with clients to understand their business needs and deliver solutions based on Dynamics CRM that exceed the expectations of executives and users alike. I think of Dynamics CRM as more than an application. It is a platform that enables continuous process improvement and builds an agile enterprise. And I enjoy working with clients to help them fully exploit this powerful platform.

In addition to this blog, which is focused on Dynamics CRM, I keep another blog at www.CloudOfInnovation.com that covers a broader range of topics.